Fix social account connection problems

Resolve connection problems: a provider that will not authorize, a channel stuck needing attention, reduced permissions, or a duplicate connection.

Purpose

Diagnose and clear the common reasons a social account fails to authorize, loses permissions, or stays flagged for attention.

Who this is for

Admins and support diagnosing why a channel will not connect or stay healthy.

Prerequisites

Admin or support access to the workspace's social accounts.
Access to the affected social platform account.
The name of the channel reporting the problem.

Steps

Open Social Accounts and select the channel showing a problem.
Read the connection note to identify the specific reason.
For an authorization failure, sign in to the social platform directly and clear any pending review.
For reduced permissions, reconnect and grant the permissions the channel needs.
For a duplicate connection, keep the healthy one and remove the extra.
Confirm the channel returns to a healthy, publish-ready state.

Expected result

The channel shows a single healthy connection with the permissions it needs, and publishing is no longer blocked.

Verification

The channel's connection health shows as healthy.
Only one connection remains for the channel.
Scheduled posts for the channel are no longer blocked on connection.

If something goes wrong

Authorization keeps failing: Confirm the social platform account is active and not in a review or locked state, then retry.
A duplicate keeps reappearing: Remove the unhealthy connection and reconnect once; avoid authorizing twice in parallel.
Health stays red with no clear reason: Note the channel and connection note and ask a workspace admin to review.

Permissions

Diagnosing and reconnecting channels needs an admin or support role; members can report a problem but cannot change connections.

Support

If a channel will not stay healthy after these steps, ask a workspace admin first. LumenReach support can help without accessing your social platform credentials.