Reconnect a social account and refresh its access
Restore a social account whose access expired or was revoked, refresh its permissions, and confirm the channel can publish again.
Purpose
Reconnect a social account whose access expired or was revoked and confirm the channel is healthy enough to publish again.
Who this is for
Admins and support restoring a channel whose access has lapsed.
Prerequisites
- Admin or support access to the workspace's social accounts.
- Access to the social platform account you are reconnecting.
- Awareness of which channel reported the problem.
Steps
- Open Social Accounts and find the channel flagged as needing attention.
- Read the connection note to see whether access expired or was revoked.
- Start the reconnect flow and complete the provider's authorization prompt.
- Review the permissions requested and confirm they match what the channel needs.
- Return to LumenReach and confirm the connection shows as healthy.
- Check publishing readiness so scheduled posts can resume.
Expected result
The social account shows a healthy connection with current permissions, and the channel can publish again.
Verification
- The channel's connection health shows as healthy rather than needing attention.
- Scheduled posts for the channel are no longer blocked on connection.
- The permissions shown match the channel's needs.
If something goes wrong
- Reconnect completes but health stays red
- Confirm you authorized the same account the channel uses, then reconnect again.
- The provider blocks authorization
- Sign in to the social platform directly, clear any pending review, then retry the reconnect.
- Permissions look reduced after reconnect
- Re-run the reconnect and grant the requested permissions so publishing keeps working.
Permissions
Reconnecting a channel needs an admin or support role and access to the social platform account; members cannot reconnect on their own.
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Support
If a channel will not return to healthy after reconnecting, ask a workspace admin first. LumenReach support can help without accessing your social platform credentials.