Fix project setup and brand workspace problems

Resolve project problems: a project that will not save, channels that will not attach, missing brand context, or a project a teammate cannot see.

Purpose

Diagnose and clear the common reasons a project will not save, attach channels, apply brand context, or appear for a teammate.

Who this is for

Owners, admins, and creators whose project will not set up or behave as expected.

Prerequisites

Access to the affected project, or an admin who can grant it.
The names of any channels or teammates involved.
Awareness of your plan's project and channel limits.

Steps

Open the project and read any error shown when you save.
Confirm required fields such as name, brand, and goals are complete.
For a channel that will not attach, check that the social account is connected and healthy.
For missing brand context, confirm it was saved on this project, not another.
For a teammate who cannot see the project, check their role and project access.
Save again and confirm the project reaches a ready state.

Expected result

The project saves, attaches its channels, applies its brand context, and is visible to the right teammates.

Verification

The project saves without an error and shows as ready.
Attached channels appear in the project's channel list.
Teammates with the right role can open the project.

If something goes wrong

A channel will not attach: Open Social Accounts and reconnect the account; a channel needs a healthy connection.
A project limit blocks a new project: Compare plans in billing and add credits or upgrade before retrying.
A teammate still cannot see the project: Ask an admin to confirm the teammate's role and project access.

Permissions

Members can fix their own project content; changing roles, access, and plan limits needs an admin or owner.

Support

If a project problem has a reason you cannot resolve, ask a workspace admin first. LumenReach support can help without exposing private project content.