Fix AI assistant access and budget problems

Resolve assistant problems: a paused assistant, a reached budget or unit limit, an action that needs approval, or access that needs a workspace admin.

Purpose

Diagnose and clear the common reasons the AI assistant pauses, declines an action, or appears unavailable.

Who this is for

Owners, admins, and developers whose assistant stopped or will not take an action.

Prerequisites

Access to the workspace where the assistant is used.
Awareness of the workspace's assistant budget and unit limits.
An admin available for steps that need approval or access changes.

Steps

Open the assistant and read the message explaining why it stopped.
For a reached budget or unit limit, review the AI budget and adjust it or add credits.
For an action that needs approval, ask a workspace admin to approve it.
For an access problem, confirm your role and the workspace's assistant access mode.
Retry the action and confirm the assistant now responds with an estimate.
Confirm any change stayed within the budget and was recorded.

Expected result

The reason the assistant stopped is resolved within a clear budget and role, and the assistant resumes with visible estimates.

Verification

The assistant responds again and shows an estimate before acting.
The AI budget panel reflects any limit or credit change.
Approval-required actions complete only after an admin approves them.

If something goes wrong

The assistant stays paused after raising the budget: Confirm the budget change saved and that any per-action limit also allows the work.
An action keeps asking for approval: Ask a workspace admin to approve it; some actions require sign-off by design.
The assistant says access is unavailable: Confirm your role and the workspace's assistant access mode with an admin.

Permissions

Members can use the assistant within set limits; changing budgets, access modes, and approvals needs an admin or owner.

Support

If the assistant stays blocked after these steps, ask a workspace admin first. LumenReach support can help without exposing credentials or private setup details.